Serrano Hotel, A Kimpton Hotel

Very nice, I would stay again. Room was not large but was big enough.

Excellent hotel for price point. Bathroom a little small. Decor good, staff friendly & efficient.

We were incredibly impressed with the Serrano staff, the hotel building, the activities. The staff made every effort to make the visitors feel like they belong to the Kimpton community. There were kid friendly activities (games and a Wii station). The location is great. We did not try the concierge services or room service but I am certain we would have not been disappointed. The beds, linen, pillows and toiletries are top quality - I know it's funny, but I could sleep on the hotel pillows - I usually travel with my pillow. The hotel is very elegant all throughout - made me very interested about the Kimpton club. There is coffee in the lobby in the morning, a wine tasting break in the afternoon.... I mean, these people know how to make you feel part of something great. I think we were very lucky to have had the opportunity to stay at this hotel. Thank you priceline ! ...read more

Nice quality hotel with pretty good location-a little close to the edge of the Tenderloin district. Close to car rentals, Union square,Bart,Cable cars.MOre like a 3-3.5 star not a 4 star hotel.

Overall, a great hotel. We very much enjoyed our stay. Our room was spacious and clean. Hotel staff was very kind and friendly. Games theme and wine tasting in the evenings were a great touch. Would definately stay here again. My only quam is paying almost $6 for 15 minutes of internet use at their business center. Certain hotels offer the first 15 minutes for free. ...read more

This is a decent hotel. The rooms are nice but very small. It was hard to locate a free electrical socket in the room. The room view was decent.

we got a room that might have been a broom closet before. it was so small that you could barely walk around the bed